Frequently Asked Questions FAQ -


  • How to return and change the product?

    •  By stating the reason, you can return the products whose packaging is intact, unused and unsuitable for sale within 14 working days from the delivery date.
      It is not mandatory to specify the reason for the return, it is important for us to specify the reason for the return in order to measure our service quality.


  • How are refunds made for returns?

    • You can contact us on our live WhatsApp line for model or number change transactions of the products you purchased from our online store.


  • How to change product or number?

    • You can send your return shipment free of charge with MNG Cargo.


  • What is the shipping fee?

    • Shipping is free for your purchases. Shipping costs for returns and exchanges belong to the customer.


  • With which shipping company is the delivery made?

    • We deliver your orders to you with the contracted MNG Cargo company.


  • when will my order be given to cargo? When will it reach me?

    • Orders placed until 16:00 on weekdays after payment confirmation are given to the cargo on the same day. Orders placed on weekends and public holidays are processed on the next business day. In exceptional cases, the delivery time may take up to 10 working days. After your order is delivered to the cargo, the time to reach you varies between 1 and 5 working days depending on the region you are in.


  • How can I track my cargo?

    • Log in to your account and click on the My Orders link. On the page that opens, you can see the status of all your past and current orders. To examine in detail, you can click on the relevant order number. We will also send you the tracking number via message to the phone number you provided in the order and to the e-mail address provided.
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