RETURN AND EXCHANGE CONDITIONS
The products must be unused and unworn.
The labels of the products should be on and in undamaged condition.
In the return and exchange process, the product is accepted only in its original box and package with its invoice.
You can make your return within 14 days within the framework of the right of withdrawal.
Returns that do not comply with the above conditions will not be accepted.
Shipping costs for returns and exchanges belong to the customer.
HOW TO RETURN AND EXCHANGE PRODUCT?
By stating the reason, you can return the products whose packaging is intact, unused and unsuitable for sale within 14 working days from the delivery date.
It is not mandatory to specify the reason for the return, it is important for us to specify the reason for the return in order to measure our service quality.
For return, it will be sufficient to send the product to our return address stated below, by putting a copy of the invoice in the box.
You can fill in the relevant parts in the return section of the invoice sent to you with your order and send the products you want to return, together with the original invoice, to Cumhuriyet Mahallesi, Kasım Sokak No: 4/A PLATIN Ortahisar/Trabzon as MNG Cargo (on behalf of PLTN DERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ). .
Shipping costs for returns and exchanges belong to the customer.
HOW TO MAKE REFUND OF RETURNS?
In all your payments, the entire amount is returned to your bank by us. When you make your payment in installments, your refund will be reflected on your card every month as a plus balance equal to the installment amounts. The reflection of the refund on your credit card in installments every month is entirely related to the processes and practices of the banks. You can get detailed information about the subject from your bank. You will also be able to see the refund process on your statement.
HOW TO CHANGE PRODUCT OR NUMBER?
You can only exchange the products you purchased from our online store in our online store.
If you are a member of our site, you can easily change as specified.
To exchange, you must first return the item(s).
You can send your return shipment with MNG cargo.
While making your shipment, select the I want the return amount to be defined as Shopping Voucher to my account in the relevant section of the return section under the Invoice.
When your return is received and approved by us, a Shopping Voucher is defined in your account and you can order the new products you want using your discount code.
THE PRODUCT IS OUT OF THE SCOPE OF WARRANTY FOR THE PROBLEMS ARISING FROM THE FOLLOWING REASONS, RETURNS OR EXCHANGES ARE NOT ACCEPTED.
Your shoes should be used in accordance with the intended use. (For example, do not use the products while playing football or doing heavy work such as construction work.)
While putting on and taking off shoes, their laces should be untied, and a pull-tab should be used for shoes without laces.
Shoes should be tried on the right and left when the foot is maximum swollen, shoes that squeeze the foot should definitely not be bought.
Your shoes should be the right size for your feet. Small and large shoes will cause problems such as premature deformation and lining tearing.
Shoes should not be stored in humid environments.
Wet shoes should be dried at room temperature. If the shoes are dried under direct sunlight or under any heat source, there may be cracks in the leather, stains and deformities in the adhesion areas of the shoes.
Shoes made of nubuck or suede should be cleaned with a brush of suitable hardness, never washed and silicone-based sprays should be used.
Shoes should never be washed in the washing machine or by hand.
Shoes with synthetic material in the inner lining are likely to smell and absorb water.
The sweat absorbed by the shoes evaporates within 24 hours. For this reason, wearing shoes at least 1 day apart ensures longer life of the shoes.
Unremovable stains that may occur on shoes due to excessive sweating of the feet are not a manufacturing fault.
It is normal for the leather to give dye in genuine leather and unlined shoes. When purchasing such shoes, this situation is deemed to have been accepted in advance and no action can be taken within the scope of the warranty.